At luck91 we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect when you use the luck91 platform, how we use it, who we share it with, and what rights you have over your own data. Please read this document carefully before creating a luck91 account.
The most important data commitments luck91 makes to Pakistani players — full detail in the sections below
Every data exchange between your device and luck91 — including login credentials, payment details, and personal information — is protected by bank-grade 256-bit SSL encryption in transit.
luck91 does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely for the purposes described in this Privacy Policy and our licensing compliance obligations.
Transactions via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank are processed with strict payment data security standards. luck91 retains only what is necessary for transaction records and AML compliance.
luck91 only sends promotional communications to players who have explicitly opted in to receive them. You can opt out of marketing at any time through your account settings or by contacting support.
You have the right to access, correct, and request deletion of your personal data held by luck91, subject to our regulatory retention obligations. Requests are handled within the timeframes set out in this policy.
As an internationally licensed gaming operator, luck91 is bound by data protection standards required under its gaming license. These standards govern how player data is stored, accessed, and retained.
This Privacy Policy ("Policy") is issued by luck91 ("luck91", "we", "us", "our") and applies to all personal data collected from individuals ("User", "Player", "you") who access, register on, or use the luck91 online casino and sports betting platform available at https://luck91.club and any associated mobile or web-based applications.
luck91 operates as an internationally licensed gaming platform and is subject to data protection obligations under the terms of its gaming license. This Policy describes our practices in relation to the collection, use, storage, sharing, and protection of your personal data in connection with your use of luck91 services.
By registering a luck91 account, making a deposit, or otherwise using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing practices described herein. If you do not agree with this Policy, you should not use the luck91 platform.
📌 This Policy should be read alongside the luck91 Terms & Conditions, which together govern your relationship with the platform.
luck91 collects personal data that is necessary to provide you with a safe, compliant, and fully functional gaming experience. The categories of personal data we collect include the following:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC or passport number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communication, support, verification |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details, transaction history in PKR | Deposits, withdrawals, AML compliance |
| Gaming Data | Wager history, game sessions, bet amounts, wins and losses, responsible gaming settings | Platform operation, responsible gaming, licensing compliance |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Security, fraud prevention, platform performance |
| Usage Data | Pages visited, features used, click patterns, session duration | Platform improvement, analytics |
| Communications Data | Support chat logs, email correspondence, survey responses | Customer support, quality assurance |
Where you choose not to provide personal data that is required for a specific purpose — such as identity verification — luck91 may be unable to provide the associated service, including withdrawal processing.
luck91 collects personal data through the following means:
luck91 uses the personal data we collect for the following purposes:
✅ luck91 does not use your personal data for automated decision-making that produces significant legal effects on you without human oversight and the opportunity for you to request a manual review.
luck91 processes your personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are as follows:
luck91 does not sell, rent, or trade your personal data to third-party marketing organisations. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Policy:
All third parties with whom luck91 shares personal data are required to maintain appropriate security measures and are contractually prohibited from using your data for any purpose beyond that for which it was shared.
luck91 operates under an international gaming license, and certain data processing activities may involve the transfer of personal data to servers or service providers located outside Pakistan. Where such transfers occur, luck91 takes appropriate steps to ensure that your data receives an adequate level of protection, including:
By using the luck91 platform, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan. luck91 takes reasonable steps to ensure such processing complies with applicable data protection standards.
luck91 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations. The general retention periods applied by luck91 are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Licensing obligation, AML compliance |
| Financial Transaction Records | 5 years from transaction date | AML regulatory requirement |
| Gaming & Wager History | Duration of account + 5 years post-closure | Dispute resolution, licensing compliance |
| Support Communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Technical & Usage Data | 13 months on a rolling basis | Security monitoring, platform analytics |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Demonstrating lawful basis for marketing |
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to you as an individual.
The luck91 platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. Cookies are small text files stored on your device when you visit the luck91 website. We use the following categories of cookies:
You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the luck91 platform. luck91 does not use third-party advertising cookies or place tracking cookies for the benefit of external advertisers.
Depending on your jurisdiction and applicable data protection law, you may have the following rights in relation to the personal data luck91 holds about you. To exercise any of these rights, please contact luck91 support using the details in Section 16.
Request a copy of the personal data luck91 holds about you, along with information about how it is used and with whom it has been shared.
Request correction of inaccurate or incomplete personal data held on your luck91 account. You may also update certain details directly through your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to luck91's legal and regulatory retention obligations.
Request that luck91 restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or object to its use.
Request that luck91 provide your personal data in a structured, machine-readable format where the data was provided by you and processed on the basis of consent or contract.
Object to luck91's processing of your personal data for legitimate interests or direct marketing purposes. Objections to marketing will be actioned immediately upon receipt.
⏱️ luck91 will acknowledge all data rights requests within 5 business days and provide a substantive response within 30 days of receipt. Complex requests may require up to an additional 60 days, in which case you will be notified of the extended timeframe.
luck91 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:
Whilst luck91 takes all reasonable steps to protect your personal data, no method of internet transmission or electronic storage is completely secure. You also play an important role in your own account security by keeping your luck91 login credentials confidential and enabling 2FA on your account.
luck91 is strictly an adults-only platform. The luck91 platform is intended exclusively for individuals who are aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21.
Where luck91 identifies or has reasonable grounds to suspect that a registered player is under the age of 21, the account will be immediately suspended, all wagers will be voided, and any deposited funds will be returned via the original payment method following verification. The personal data of underage individuals identified through this process will be securely deleted following the resolution of the matter, except where retention is required for regulatory reporting purposes.
Parents and guardians in Pakistan who believe a minor in their household may have accessed the luck91 platform are encouraged to contact our support team immediately. We take underage gambling prevention seriously and will act promptly on any such notification.
🔞 luck91 supports parental control tools. If you share a device with minors, please ensure your luck91 account is protected with a strong password and 2FA is enabled. Never share your luck91 login credentials with other household members.
luck91 may send you promotional offers, bonus announcements, game updates, and other marketing communications where you have provided your explicit consent to receive such communications during registration or subsequently through your account settings.
Marketing communications from luck91 may be delivered via email and in-platform notifications. We do not engage in unsolicited cold calling or SMS marketing without prior explicit consent.
You may opt out of marketing communications from luck91 at any time by:
Opting out of marketing communications will not affect the delivery of transactional and account-related communications, such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts, which are sent on the basis of contractual necessity rather than consent.
The luck91 platform integrates third-party services to deliver certain features, including payment processing, game content, identity verification, and platform analytics. When you use these integrated services, the relevant third-party provider may collect and process personal data in accordance with their own privacy policies.
luck91 exercises due diligence in selecting third-party service providers and requires all providers to maintain data protection standards consistent with our own. However, luck91 is not responsible for the privacy practices of independent third-party providers beyond the scope of our contractual data processing agreements with them.
luck91's Privacy Policy does not govern the data practices of payment providers such as JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank when you interact with those providers' own systems. We encourage you to review the privacy policies of any payment provider you use in connection with your luck91 account.
luck91 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our licensing obligations. Where amendments are material, luck91 will notify registered players by email or through a prominent on-site notice prior to the revised Policy taking effect.
The "Last Updated" date displayed at the top of this document indicates when the current version of the Privacy Policy came into effect. We encourage you to review this Policy periodically to stay informed about how luck91 protects your personal data.
Your continued use of the luck91 platform following the effective date of any amended Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting luck91 support.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how luck91 has handled your personal data, please contact our support team. We aim to resolve all privacy-related queries promptly and to the satisfaction of the player.
📧 Data privacy enquiries: [email protected] — Please include "Privacy" in the subject line and provide your registered username along with a clear description of your request or concern. We acknowledge all privacy requests within 5 business days.
Players across Karachi, Lahore, Islamabad, Faisalabad, and all other cities in Pakistan may submit privacy requests in English via the support email above. luck91 is committed to handling all such requests with care, confidentiality, and within the timeframes set out in Section 10 of this Policy.
Where you are not satisfied with luck91's response to a privacy concern, you may escalate the matter to the relevant regulatory authority under the terms of luck91's operating license. Details of the applicable supervisory authority are available from luck91 support upon request.
Your data is protected. Your privacy is respected. Now explore cricket betting, live casino, slots, and lottery — all in PKR with JazzCash and EasyPaisa support, for verified 21+ players across Pakistan.
🔞 21+ Only — luck91 is intended exclusively for players aged 21 and above. | Gambling involves financial risk. | Play responsibly and within your means. | Responsible Gaming